An understanding of process is a vital foundation to successful implementation of improved performance.  Some environments have good processes that are poorly executed.

Others have poor processes that through the sheer commitment and hard work of the people involved, overcome significant obstacles to achieve success. In either case, the negative impact is in quality, reputation and unnecessary cost. Process improvement can be applied to repetitive processes as well as project environments. We specialize in organisations that have large, expensive support divisions where the work is not understood or managed as a process because of its ad hoc nature. Many organisations overcome this quandary by outsourcing such functions, calling them “non core processes”.

process management in these environments requires a thorough understanding of the work, how it comes in, how it is authorized and how its execution is measured and controlled. Our consultants have extensive experience in these types of areas.